Congrats on the new business win.
Sure, your team can handle the workload, but isn’t it strong client relationships that truly secure the future?
Client Relationship Management
THIS IS FOR YOU IF:
- Time is your tightest resource, but team development remains a priority.
- You're seeking to elevate the quality of your client engagements.
- Sustainable, relationship-driven growth is at the heart of your business strategy.
Mastering the human touch underscores the importance of client relationship management
Account Management isn’t rocket science.
But why so often do you eventually hear these statements from your client that you worked so hard to win:
“When can you let me know? It’s been so long”
“I don’t think you are suitable to handle our work.”
“Can I please speak with your boss instead!?”
“Postman service of just passing message!”
The key is building trust through personalized interactions, incorporating best practices for effective client relationship management. This includes choosing the right mode of communication, be it email, calls, or meetings. These soft skills, crucial for effective client relationship management, are as vital as your big ideas.
With a busy schedule, who will teach and uphold these practices?
Here’s just a taste of what I can do
I’ll break down why the relationship starts from day 2.
I’ll guide your team on real world pitfalls that no textbook will provide.
I’ll coach them towards winning the client over in a strategic way.
The Client IS the Campaign.
If You Have It, Flaunt It
Hours of Training Done
Years of Experience
Individuals Coached
Testimonials
Client Feedback
Our proudest moments at Client Servicing 101 are reflected in the success of our partners. Dive into their firsthand experiences and discover how our tailored approaches have transformed not just their client interactions but also the trajectory of their businesses.
Founder & CEO
Seeing our team engage with clients like they're old friends – that's when I knew we'd taken our service to the next level.
Managing Partner
Our approach to client relationships has evolved. It's more personal, more effective, and our client loyalty stats are the proof.
Director
We've always been good with clients, but this year, we're great. It's all about the subtle art of connection, and we've mastered it.
Co-Founder
I've watched our junior staff lead meetings with the confidence of veterans. It's a new era for us in client relations.
Chief Executive
The change isn't just in our numbers; it's in every 'thank you' we get from clients who feel heard and understood.
Senior Account Manager
Our team's ability to anticipate client needs has become almost intuitive. That's the kind of service that gets you referrals.
Account Director
The rapport I have with my clients now is night and day from last year. We're not just working for them; we're working with them.
You already know how important the business is to you, don’t waste it.
Fill in the form below to maximize your client relationship value!
Alternatively, you can drop a message on WhatsApp
Frequently Asked Questions
Understandably, many courses focus on acquisition, but our specialty lies in what happens next: deepening and sustaining client relationships. This is where true agency growth lies, often overlooked in the busy agency environment.
It’s crafted for those at the frontlines of client interaction – executives, managers, and new hires. As agencies often rapidly scale to meet client demands, consistent and high-quality client servicing becomes crucial for both new and seasoned staff.
In the fast-paced agency setting, senior staff are often stretched thin across multiple high-priority tasks. Our program takes the weight off their shoulders, providing focused, expert training in client servicing, which is often sidelined in the day-to-day rush.
We focus on universal client servicing principles that apply across all agencies, tailoring our approach to fit your unique culture and values. This ensures your team’s skills are enhanced without the need for specific account details.
Each one-hour session is designed to fit into the hectic schedules of agency professionals, ensuring vital training in client servicing without disrupting essential daily work. This approach respects the time constraints while promoting steady skill growth.
Agencies can expect an uplift in team’s client interaction skills, leading to stronger client retention and satisfaction. This translates to long-term stability and growth, as well as savings in internal resource allocation and training.
Yes, participants will receive a certification, which not only recognizes their skill enhancement but also serves as a testament to their commitment to excellence in client servicing.
Our tailored fee structure is designed to match your specific needs. Begin with a ‘Client Strategy Session’ call where we delve into your agency’s unique challenges and goals, paving the way for a transformative client servicing journey.